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Tituss Burgess Just Taught the World a Valuable Lesson in Online Reputation Management

Posted on July 14, 2016

A Brooklyn-based moving company received a brutal schooling in online reputation management yesterday after a fallout with Emmy-nominated actor Tituss Burgess. The actor, who is most known for his role on the Netlix original comedy Unbreakable Kimmy Schmidt, posted the following Yelp review for Frank’s Express, a local moving company, late Wednesday: “My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming onRead more

Are You Seeing All the Reviews on Yelp?

Posted on May 28, 2013

Earlier this year, Yelp was taken to court because of its automated user review filter. Yelp uses an automated review filter to attempt to highlight the most legitimate, relevant reviews. The exact algorithm the site uses is unknown, but most likely Yelp is taking into account the length of the text as well as the content and composition of the review. Some business owners, including the owner of threeRead more

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